First-class service:
Above all, this means always
being there for our customersA strong field service supports our customers quickly and personally. IREKS supplies first-class products and the equally first-class support as well. No matter in which country the bakers and the consumers place their trust in our quality, advice and practical help is on hand. Expressed in figures: more than 350 field service staff employees from 25 nations advise and look after our customers throughout the whole world. The IREKS field service staff is constantly trained at our own international baking centres in many countries. Work on innovative ideas for baked goods is decisive for the market success of IREKS. Scientists from research and development, food technologists and food technicians, as well as master bakers and master confectioners, find optimum prerequisites in our test bakeries to try out new recipes thoroughly and then pass on their knowledge. But although personal contact to every single customer is very important for us, not every service can be carried out in this direct way. |  | This is why our customers do not only benefit from constant visits and interesting training courses on offer, along with meetings at numerous important fairs, but also, of course, from up-to-date Internet pages, from extensive recipe development, as well as from consumer advertising which excellently attracts attention. Our own specialist literature, for example "IREKS: The World of Baking", can also be readily passed on to our customers. In the Asia-Pacific region, our employees (above from left to right) Leo de Leijer, Gerhard Stichlberger, Josef Greiner and Ingo Wenseritt - all highly-qualified master bakers who have a great deal of experience in this part of the world - provide moral and practical support to our customers. No matter whether questions arise in regard to current trends within the bakery sector or whether solutions to technical problems have to be found – the four colleagues are always available for customer queries. |
